PROJECT HELP · BEFORE YOU ORDER
Frequently asked questions.
Practical answers for custom print projects and ready-to-order products. If your project does not fit a standard answer, send the file and explain what the part needs to do.
What files can I send?
STL, 3MF, OBJ and STEP are useful starting points. You can also send a drawing, PDF or clear reference image when you do not yet have a finished model. File suitability depends on the project, so include a short description of the result you need.
Which material should I choose?
PLA suits many models, prototypes and decorative pieces. PETG is a practical option for tougher everyday parts; ABS can suit enclosures and warmer environments; TPU is flexible; and Nylon can suit wear-resistant mechanical parts. The final recommendation depends on strength, temperature, flexibility, finish and intended use.
How are custom projects priced?
A custom price depends on the model, dimensions, material, print time, finishing and quantity. Send enough information to review the job; you should receive a recommendation and price before custom production begins.
Can you design the model for me?
Send the idea, dimensions and any drawings or reference material. Whether design work is possible—and what additional information or cost is involved—will be confirmed after the request is reviewed.
How long will it take?
Timing depends on the model, material, finishing, current workload and delivery method. A project-specific estimate should be agreed rather than relying on a blanket turnaround promise.
What happens to my uploaded files?
Customer files are used to review, manufacture and support the requested work. See the privacy policy for information about storage, service providers and your rights.
How do ready-to-order products work?
Choose the available product options, add the item to the basket and follow checkout. Personalised products may require an image or file before they can be produced.
Can I track an order?
Customers with an account can use the account and order area for available status information. Delivery tracking depends on the carrier and service used for that order.
What if a part is wrong or damaged?
Contact orders@jb-3d-printing.co.uk promptly with the order reference, a description and clear photographs. Statutory consumer rights are not affected.